Frequently Asked Questions
We endeavour to process all orders within 3 working days of receipt. Once your order has been dispatched we will send you an email to confirm your order has been processed and dispatched.
We currently offer a standard delivery method to UK and Northern Ireland. We aim to deliver all mainland UK standard orders in 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact us through our Contact Us page. Deliveries to Northern Island, the Highlands will take longer to arrive. For further information please refer to our Delivery & Returns page.
A signature is requested for all deliveries.
United Kingdom (excluding Channel Islands & BFPO addresses) 3-5 working days £3.50
Northern Ireland and AB Postcodes 5-7 working days £3.50
As soon as your returned goods have been processed by our team, we’ll email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with us and we will aim to have the problem solved asap. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
TUE-THU: 12:00 – 18.00
FRI: 14:00 – 18.00
136 Green Lane Road
MON -TUE: 13.30 – 18.30
WED-SAT: 11:00 – 18.30
If you have registered with Chinabox Clothing, placed an order or sent us an email and you have not received a confirmation or reply email from us then please check your junk mail box and also add firstname.lastname@example.org to your safe senders list. Adding this email address to your safe senders list ensures you will receive all emails from us.